All we can ask if they know the individual or give an explanation of why we are calling without disclosing personal information on the account. There is not much we can do at that point if we are unable to verify who we are speaking to. We cannot just openly state what the call is in regards to until verifying that information. We have to verify who we are speaking to before going over the information on the account due to federal privacy laws. We were reaching out in regards to an outstanding debt that the consumer had within our office. Upon investigation of this matter, the consumer was contacted in regards to an account we had placed in our office for review. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. *****'s complaint to our attention and we appreciate the opportunity to respond. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers.
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